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THE QUALITY POLICY

Le premier chimiste

THE QUALITY PROCESS

Since its founding, CITADELLE has made quality a priority. Following the incorporation of the Cooperative, the Ministry organized a team of eight instructors who visited all members to standardize production techniques and provide producers with the best tools. This program paved the way for the classification of sugar and maple syrup. This measure became a federal regulation in 1930, then provincial, a few years later.

 

Today, the best storage conditions and packaging have been established to provide consumers with authentic and inspected products, guaranteed to be 100% pure. From the receiving of barrels, to shipping orders, the whole process of transformation of maple syrup is under the supervision of a quality and process control service. The Cooperative has established a quality policy that ensures its good reputation, becoming the reference in the marketing of maple products.

Le processus qualité

Maple sugar and cooperation

1955

Abbé Maurice Proulx

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CITADELLE, GUARANTEE OF AUTHENTICITY

100% pur

It is essential for the Cooperative to offer consumers a certified quality product. CITADELLE has always promoted pure and authentic maple products. To protect consumers against falsified products, CITADELLE has contributed to the establishment of a law against falsification so that only products made from maple sap and without the addition of foreign substances can be classified as maple products. As a result, the Cooperative has sold its products with the “100% pure” statement since its foundation in 1925. In addition, transparent containers in which CITADELLE markets its products allow consumer to see what they are buying.

   

   WE WANT TO PROMOTE

PURE MAPLE SYRUP!

THIS IS WHY

CITADELLE PRODUCT LABELS PROUDLY STATE,“

100% PURE”

- Cyrille Vaillancourt

DID YOU KNOW THAT

In 1950, the United States threatened to put an embargo on maple products from Québec?

Indeed, product adulteration was so pervasive that Washington informed the Government of Quebec that if things do not straighten, border trade with the US would close. A campaign was launched by the provincial government to ensure that only maple products without additions of foreign sugars can be marketed as the "Maple products"

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LABORATORY EQUIPMENT

labo

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THE FIGHT AGAINST LEAD CONTAMINATION

Plomb

Analysis performed in Vermont in 1936 revealed widespread presence of lead in maple products. A law was enacted to the US prohibiting the sale of contaminated syrup. On April 10, 1936, US Customs blocked shipments of maple products from the Cooperative. Trade with the United States was threatened. Cooperative and Ministry chemists then found a way to solidify the lead and extract it from the product, but they also had to eliminate the cause.


An experimental sugar shack was established in Plessisville in order to find the exact causes of this lead contamination and remedy the situation. Lead soldered buckets used for harvesting maple sap were the main cause of contamination. After several years of research and experimentation, they determined that aluminum would be the ideal replacement material.


A Belgian aluminum producer, Georges-Armand L’Hoir, set up in Lévis a factory whose construction was financed by the Caisses populaires Desjardins. Mr. L’Hoir paid a monthly rent and the Cooperative guaranteed the order of replacement boilers. Since replacement costs were high for the producers, a program administered by the Cooperative allowed them to replace their old buckets and pay only one third of the cost, the federal and provincial governments each covering the other two thirds. This replacement program was not completed until two decades later, in March 1960. Aluminum having been subject to rationing during the war, bucket production was greatly affected.

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